Effective Date: August 17, 2026
Last Updated: October 15, 2026
These Terms of Service ("Terms") govern your access to and use of BuildMate Hub, including our website (buildmateco.com) and mobile applications (collectively, the "Service"), operated by BuildMate LLC ("BuildMate," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.
You must be at least 18 years old and able to form a legally binding contract to use the Service.
You are responsible for maintaining the confidentiality of your login credentials.
Contractors represent and warrant that they hold any required licenses/permits/certifications, that their business information is accurate, and that estimates/invoices/timelines are provided in good faith. BuildMate is a project management and communication tool, not a party to contracts between contractors and clients, and does not supervise, inspect, or guarantee construction work.
If you upload a license or insurance document, BuildMate may use automated (including AI) tools to read details such as expiration dates. This automated review is a convenience only: it does not confirm that a license or policy is genuine, valid, current, or sufficient, and it is not a verification or endorsement by BuildMate. Homeowners should independently verify a contractor's credentials.
Contractor access to the Service is offered through paid subscription plans, currently named Solo, Crew, Business, and Enterprise (at the time of this update, $49, $149, $399, and $999 per month, respectively). Current pricing, features, and limits for each plan are shown on the Billing page in the app, which controls if it differs from these Terms.
Plans may be billed monthly or yearly. Yearly plans are priced at ten times the monthly price. Subscriptions renew automatically at the end of each billing period and your payment method will be charged the then-current price until you cancel.
You may cancel at any time from the Billing page. When you cancel, your plan stays active through the end of the period you have already paid for and then does not renew. Subscription fees are non-refundable, including for partial periods, except as required by law.
New contractor accounts may receive a free trial. Each person is entitled to one trial: if you delete your account and register again, your new account keeps the original trial end date rather than starting a new trial.
Each plan has limits, such as the number of active projects, square footage per project, and number of users. If you downgrade, or your plan or trial ends, and you exceed the new plan's limits, affected projects and team access may become read-only until you upgrade or come back within the limits. Your data is not deleted because of a downgrade.
We may change plan prices or features. We will give you advance notice of a price increase, and it will apply starting with your next billing period after the notice.
Homeowners can pay contractor invoices through the Service. These payments are processed by Stripe, Inc. To receive payouts, a contractor must connect a Stripe account and accept Stripe's Connected Account Agreement, which governs that relationship.
Contractors may share a personal referral link or code. If a contractor you refer signs up with a new account and stays subscribed and paid through their second month, you earn one free month, valued at the price of the plan the referred contractor is on at that time.
Homeowners can send a project request to up to 5 contractors per request. Contractors who receive a request can see how many contractors were contacted, but not who they are. Homeowners may withdraw a request at any time.
BuildMate does not guarantee any number of leads, that a lead will turn into a job, or the quality, reliability, or conduct of any homeowner or contractor. Contractor listings, ratings, reviews, and requests are not a referral, recommendation, or endorsement by BuildMate.
Users agree not to use the Service unlawfully, impersonate others, upload false credentials, harass other users, access others' accounts without authorization, disrupt the Service, or use unauthorized automated access.
"User content" means anything you add to the Service, including project details, photos, messages, estimates, invoices, and documents. You keep ownership of your user content and grant BuildMate a limited license to store, display, and transmit it as needed to operate the Service.
Some plans let you add your logo, brand colors, and other branding to documents such as estimates and invoices. Which branding features are available depends on your plan. You are responsible for having the rights to any logo or branding you upload.
The Service includes AI features, such as an in-app help assistant and automated reading of uploaded license and insurance documents. Questions you type and documents you submit to these features are sent to a third-party AI service to generate a response.
The mobile app can send push notifications about activity on your account. They are optional, and you can turn them on or off in your device settings and in the app. Push notifications are delivered through Google Firebase, and delivery is not guaranteed — do not rely on them as your only notice of important events.
BuildMate is not a party to any agreement between a contractor and homeowner, does not verify construction work quality/outcomes, and does not mediate disputes over workmanship or contract terms.
The Service relies on third-party providers, each subject to its own terms, including: Lovable and Supabase (hosting and data storage), Stripe (subscriptions, invoice payments, and payouts), Google (Sign in with Google, Google Maps and address lookup, and Firebase push notifications), hCaptcha (bot protection on sign-in), and an AI service provider (help assistant and document reading). See our Privacy Policy for details.
BuildMate may suspend or terminate accounts for Terms violations or fraudulent activity. You may delete your account from Settings, subject to the following:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. BUILDMATE DOES NOT GUARANTEE THE ACCURACY OF ANY ESTIMATE, TIMELINE, OR PROJECT INFORMATION ENTERED BY USERS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUILDMATE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. BUILDMATE'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID TO BUILDMATE IN THE 12 MONTHS PRECEDING THE CLAIM.
Users agree to indemnify and hold harmless BuildMate from claims arising from their use of the Service or violation of these Terms.
These Terms are governed by the laws of the State of Mississippi, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Service will be brought in the state or federal courts located in Mississippi, and you consent to their jurisdiction.
BuildMate may modify these Terms from time to time, posting updates with a new "Last Updated" date.